Dell experience upgraded from ‘Hell’ to ‘heck’
My battery arrived at 10:30 a.m. Of course, I was able to plug in and use it last night.
Still it’s nice to be able to be able to take it with me. I might actually visit the library now and blog from there.
So, it took exactly 24 hours from when the laptop arrived for me to get the battery. I was looking at at least five days. I guess being able to bitch and moan on a site with a moderately decent Google ranking pays off.
Still, I have yet to get that supervisor call back.
Heh.
June 27th, 2008 at 3:31 pm
I remember the days when the Dell service was immediate without a wait. Now, I have to wait at least ten minutes on line before anyone gives me service. Having to wait especially at work is so inconvienent….They need to hire more people who speak English clearly, too! It’s difficult to follow instructions from someone who has an accent! Sorry, no offense but it is difficult enough to follow directions in English!
June 27th, 2008 at 3:38 pm
At my current job, about 10 percent of incoming callers wanting technical support are not people who speak English as their first language. I find it much harder to understand these folks than those who work for overseas call centers, where for the most part, these people are at least trained to speak English. And man times, it is extremely difficult to understand people calling south Southern states. All it takes is a little patience. Of course, sometimes it’s impossible to help because the caller simply doesn’t speak English well enough.
June 27th, 2008 at 7:04 pm
I work with alot of people from India & other Asian countries… I understand them perfectly face to face, but get them on the phone and I have to really pay close attention.
As for the supervisor… well duh, they are SUPERVISORS. They are either in more mega important meetings about TPS reports or out golfing. Duh! haha