Comments on: Dell experience upgraded from ‘Hell’ to ‘heck’ http://pundit.blogpeoria.com/2008/06/27/dell-experience-upgraded-from-hell-to-heck/ News and Media from River City Sun, 07 Jun 2009 16:35:40 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Tim http://pundit.blogpeoria.com/2008/06/27/dell-experience-upgraded-from-hell-to-heck/comment-page-1/#comment-1136 Tim Sat, 28 Jun 2008 00:04:30 +0000 http://pundit.blogpeoria.com/2008/06/27/dell-experience-upgraded-from-hell-to-heck/#comment-1136 I work with alot of people from India & other Asian countries... I understand them perfectly face to face, but get them on the phone and I have to really pay close attention. As for the supervisor... well duh, they are SUPERVISORS. They are either in more mega important meetings about TPS reports or out golfing. Duh! haha I work with alot of people from India & other Asian countries… I understand them perfectly face to face, but get them on the phone and I have to really pay close attention.

As for the supervisor… well duh, they are SUPERVISORS. They are either in more mega important meetings about TPS reports or out golfing. Duh! haha

]]> By: Billy Dennis http://pundit.blogpeoria.com/2008/06/27/dell-experience-upgraded-from-hell-to-heck/comment-page-1/#comment-1132 Billy Dennis Fri, 27 Jun 2008 20:38:22 +0000 http://pundit.blogpeoria.com/2008/06/27/dell-experience-upgraded-from-hell-to-heck/#comment-1132 At my current job, about 10 percent of incoming callers wanting technical support are not people who speak English as their first language. I find it much harder to understand these folks than those who work for overseas call centers, where for the most part, these people are at least trained to speak English. And man times, it is extremely difficult to understand people calling south Southern states. All it takes is a little patience. Of course, sometimes it's impossible to help because the caller simply doesn't speak English well enough. At my current job, about 10 percent of incoming callers wanting technical support are not people who speak English as their first language. I find it much harder to understand these folks than those who work for overseas call centers, where for the most part, these people are at least trained to speak English. And man times, it is extremely difficult to understand people calling south Southern states. All it takes is a little patience. Of course, sometimes it’s impossible to help because the caller simply doesn’t speak English well enough.

]]> By: Terry McKeown http://pundit.blogpeoria.com/2008/06/27/dell-experience-upgraded-from-hell-to-heck/comment-page-1/#comment-1131 Terry McKeown Fri, 27 Jun 2008 20:31:12 +0000 http://pundit.blogpeoria.com/2008/06/27/dell-experience-upgraded-from-hell-to-heck/#comment-1131 I remember the days when the Dell service was immediate without a wait. Now, I have to wait at least ten minutes on line before anyone gives me service. Having to wait especially at work is so inconvienent....They need to hire more people who speak English clearly, too! It's difficult to follow instructions from someone who has an accent! Sorry, no offense but it is difficult enough to follow directions in English! I remember the days when the Dell service was immediate without a wait. Now, I have to wait at least ten minutes on line before anyone gives me service. Having to wait especially at work is so inconvienent….They need to hire more people who speak English clearly, too! It’s difficult to follow instructions from someone who has an accent! Sorry, no offense but it is difficult enough to follow directions in English!

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